August Nanyang is committed in ensuring that the courses delivered comply with all course guidelines and University requirements.

The school has documented a Student Complaint Procedure that describes
the system of documenting complaints and the complaints resolution process.
The school will also keep documents / records of the student's name and contact,
nature of complaint, resolution method and time taken to close the issue effectively.
Average time taken to initially respond to a complaint should not be more than 3 days.
Average time taken to resolve a complaint should not be more than 21days.

Average time taken to respond and answer to a query should not be more than 3 days.

Student Protection Scheme

At August Nanyang Holding Pte Ltd, we have in place a Student Protection Scheme(SPS) as stipulated by the Consumers Association of Singapore(CASE)
by way of a Student Tuition Fee Account (Escrow) with effect from December 2004.
Foreign students will pay their tuition fees though Escrow.
Local students can opt-in for this scheme. In addition, all students sign the CASE-recommended Student Contract.

The SPS serves to protect the student's fees in the event that a Private Education Organisation(PEO)
is unable to continue operations due to insolvency, and/or regulatory closure.
Furthermore, the SPS protects the student if the PEO fails to pay penalties or return
fees to the student arising from judgments made against it by the Singapore courts.

For detailed information, please refer to http://www.case.org.sg

Refund

We have a transparent and legal framework for refund of course fees in the case of transfer and withdrawal:

a) Refunds for Withdrawal Cause

The student may withdraw from the Course by giving written notice to PEO
of his/her intention to do so under the following circumstances:

(i) the PEO fails, for any reason, to commence the Course on the Commencement Date;
(ii) the PEO fails, for any reason, to complete the Course by the Completion Date;
(iii) the PEO terminates the Course for any reason prior to the completion of the Course; or
(iv) the PEO is in material breach of its obligations under the Standard Student Agreement.

b) Refunds for Withdrawal for Cause

The PEO shall, as soon as practicable after receiving the Student's notice of withdrawal
under Clause 2.1 of the Standard Student Contract (and in any event no more than
fourteen (14) days after receiving such notice) refund to the Student:

(i) the entire amount of the Tuition Fees and Deposit; and
(ii) the Non-Tuition Fees and/or Additional Fees

c) Withdrawal Without Cause and Refunds

Where the Student withdraws from the Course for any reason other than those set out in Clause 2.1 or
Clause 7 of the Standard Student Contract, the PEO shall, subject to Clause 3.4, as soon as practicable
after receiving the Student's written notice of withdrawal (and in any event no more than fourteen (14)
working days after receiving such notice) refund to the Student the entire amount (100%) of the
Deposit (less all such deductions which the PEO is entitled to make in accordance with Clause 1.9) together
with the following sums (less any applicable bank administrative charges properly paid/payable under Clause 3:

% of [the aggregate amount of the Course Fees and Additional Fees paid under Clause 1.6 and 1.9]	If Student's written notice of withdrawal is received
[100%]	More than [14] days before the Commencement Date
[0%]	Before, but not more than [3] days before the Commencement Date
[0%]	After, but not more than [3] days after the Commencement Date
[0%]	More than [4] days after the Commencement Date, but not more than [3] days after the Commencement Date
[0%]	More than [14] days after the Commencement Date

d) Deemed Withdrawal:

A Student who transfers from the Course to another course with PEO shall, for the purposes of this Clause 2 in
the Standard Student Contract, be deemed to have withdrawn from the Course and the provisions of Clause 2.3
in the Standard Student Contract shall apply save as otherwise agreed between the PEO and the Student.

Redress of Grievances

A student who has a grievance should address it to the GM via verbal or written communication
method (such as phone, email, fax, letter).
In the event that the student and HEG are unable to resolve the dispute,
we will seek advise on issue with CASE Mediation Centre before instituting any legal actions or proceedings.

Any grievance will be kept with strictest confidentiality. There will no form of disadvantage to the student for making the complaint.

Feedback or grievances channels will be widely published to facilitate access to the grievances resolution process.

In accordance with the CASE's guidelines, I declare the following:

a)August Nanyang's average lecturer to student ratios are: 1 to 30 with a maximum of 40.
b)The capacity of August Nanyang is 209 students per session or a total of 627 students.
c)We have 7 classrooms with varying sizes, ranging from 22 to 40 students.
d)August Nanyang has 3 full-time academic staff and 11 part-time lecturers.
e)The types of fees payable are enclosed. (View Here)

Case Trust For Education